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FAQ'S

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    Staying safe online

    • How much stuff should I tell people about myself?

      You never really know who you're talking to on the web. Don't give out any information you wouldn't be comfortable with a stranger knowing – this includes your address, phone number, birth date, email address, bank and credit card details, and place of work. To find out more about the information we collect from you, take a look at the ASOS Privacy Policy.

    • Is it okay to meet up with my friends from ASOS Fashion Finder?

      We don't recommend meeting people who you only know online. However, if you choose to meet with someone, try and take a friend with you, agree to meet in a public place, and tell friends and family exactly where you're going and what time you expect to return.

    • What if I get an abusive message or comment?

      Abusive messages whether from strangers or people you know are not tolerated on ASOS Fashion Finder. If you receive an objectionable message, even if it is sent as a private message, please don't respond to it. Tell us about it by clicking the 'Report It' button and our moderation team will look at it and take the appropriate action.

    • I've seen something on the site I'm not sure about…

      If you're uncomfortable with something you've seen on ASOS Fashion Finder, trust your instincts. Hit 'Report It' to alert our moderators about any content that you think breaks our rules. See our Community Guidelines for more information on what is and isn’t cool on ASOS Fashion Finder.

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    Registration

    • I've never shopped at ASOS. Can I still take part in ASOS Fashion Finder?

      Absolutely. We'd love you to become involved. You can register via Facebook or Twitter or sign up directly with an email address. If you sign up with a social networking site you can validate right away and begin uploading images and creating outfits. If you have registered with an email address you will need to validate your account via the registration email we will sent to you.

    • What does it mean to validate my email address?

      We have put this process in place for your protection; it proves that you are who you say you are. If you sign up via a social networking site, like Twitter or Facebook, you can validate your account immediately and avoid having to go off and get the email link. If you sign up via an email address we send an email to the email address you provide. When you click on the link we receive a confirmation, if the link isn't showing on the email please copy and paste the URL into the address bar. Once you've done this, you can publish content, vote and make comments. To avoid issues with validation it is easiest to register via Facebook or Twitter.

    • I'm already an ASOS.com customer... What do I need to do?

      You will need to set up a new account with ASOS Fashion Finder. You can create an account via your Facebook or Twitter account, meaning you don’t need to create and remember a new password. Plus, you won’t need to validate your account, it will validate automatically, meaning you can comment, vote and upload right away. Don’t worry we won’t post anything to your profile or connect with any of your friends without your permission. If you’d prefer to sign up via your current email address you will need to validate your account by clicking on the validation link once you have logged into ASOS Fashion Finder. You must validate your account before being able to vote, comment and upload.

    • I'm having problems registering. What do I do?

      We're sorry to hear that. Contact Fashion Finder Help and we'll sort it out for you.

    • How do I log in?

      Why not make logging in really quick and easy and register with your Facebook or your Twitter account? This way you don’t have to create and remember another password; simply click ‘Sign in’ after you have registered using your chosen username and password.

      If you don't have Facebook or Twitter account, or would just prefer to sign up directly, this is ok too. Click on the 'Sign In' link at the top right-hand corner of any page and enter your email address and password, then click 'sign-in'.

    • If I sign up via Facebook, can I also sign in directly?

      Yes you can. Facebook connect is a quick one-click method of signing in, but if you want to set up a password against your account you can do this too. When you've signed up through Facebook Connect, just visit your profile page and assign a password to your account in the 'Edit My Info' section. Once you've done this, you can sign in through either Facebook or direct methods.

    • What do I do if I've forgotten my password?

      If you can't remember your password, click the 'Get My Password' button on the login form, type your email address in the text box and click 'Submit'. We'll send you an email to remind you what your password is.

      You can change your password, your email address or any of your other details at any time just by visiting your profile page and clicking on the 'Edit My Info' button.

      If you are still having problems signing in, or have any other queries, please contact Fashion Finder Help.

    • How do I log-out?

      If you're already signed in to ASOS Fashion Finder the 'Sign In' link in the top right corner will have changed to 'Sign Out'. If you've finished creating, sharing and shopping and want to log out, just click on this link.

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    My ASOS Fashion Finder profile

    • Where's my profile located? I can't find it!

      Click on the 'My Account' link in the top right corner of the site and you'll be whisked away to your profile page. If you haven't signed in, you'll be asked to sign in.

    • How can I edit my profile?

      You can decide how much you share and how much you keep private. We'd love to get to know you a bit more, so feel free to complete the fields in the 'Edit Profile' section of your account. When you've signed in, go to your account page and click on the 'Edit Profile' link by your name and profile picture. This will take you to a page where you can personalise your profile by adding a bio, your blog and Twitter URL and set your communications preferences. You can also change your profile picture here.

      Don't forget to customise your fashion wall as this will let other members know a bit about yourself and your personal style. This is your chance to make a statement about your fashions loves and bring your personality to the fore.

    • How can I change my profile picture?

      You can change your profile picture as often as you like in the 'Edit Profile' section of your account page. First, you need to decide on your picture and save it as a JPEG file (no larger than 2MB in size) on your computer. Click the 'Choose File' button to select the picture you'd like to represent you on ASOS Fashion Finder.

    • What if I want to keep my profile private?

      Some elements of your profile will be visible to everyone, such as your screen name, your profile pic, country and your list of friends. This is so that people can find you easily. All other personal information is kept private, such as your name, email, age and gender.

      Outfits and looks can be individually made public or private, simply by locking or unlocking them on your 'outfits' and 'looks' tabs. Locked means it is private and only visible to you. Unlocked means your outfit can appear in all of the public areas. Optional details such as your bio, blog and Twitter details will appear on your profile if you enter them. Unless edited your country will default to UK and your gender will default to female unless changed.

    • Where will my outfits and looks appear if I save them as public?

      Your outfits are likely to appear in the following places:

      • Home page if it is selected by the Fashion Finder Editors.
      • Community - most popular pages if it receives lots of love.
      • Community - most recent. Outfits will appear here straight away and looks will appear as soon as they have been approved by the moderating team.
      • Themed pages - if you have added tags your content will appear under the relevant sections.
      • Features pages - if your outfits and looks are tagged appropriately they may be selected by the Fashion Finder Editors to support the editorial.
      • On your member profile.
      • Facebook, Pinterest, Google+ and other social networking sites and search sites.

    • How do I change my password / username?

      Currently we don't allow you to change your username – sorry about that, you're stuck with it! The current character limit is 16. If you do need to change your username, email ASOS Fashion Finder and we’ll change it for you. You can change your password, main email address or any of your other details at any time in 'Edit Profile' as above.

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    Making friends

    • How do I follow another ASOS Fashion Finder member?

      You can follow another ASOS Fashion Finder member by visiting their profile and clicking ‘Follow’. You can also follow someone via one of their outfit or look pages. The list of members you follow will appear on your profile, alongside a list of members who follow you.

    • What does following mean?

      On ASOS Fashion Finder you can connect with and follow other members from around the world. Your followers’ activity will appear in the mini-feed on your profile page to keep you up-to-date with the goings-on in their world.

    • What if I don't want follow someone anymore?

      If you feel your friendship is so last-season, just click on the ’Unfollow’ link when you visit their profile page. Don't worry, we won't tell them they have been dropped.

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    Communicating

    • How can I communicate with people on Fashion Finder?

      You don't need to give up your personal contact details to communicate directly with other members on ASOS Fashion Finder. To contact another member you can visit their profile page and click on the 'Send Message' link in the details section on the left. If this link doesn't appear, it probably means that the member has disabled this functionality from their account and only allows their followers to message them.

    • How do I know if someone has messaged me?

      On your profile page there is a 'You have a message' icon that will appear in the top right corner next to your points total. This alerts you if there are unread messages waiting for you. You can either click straight on this button or you can click on the messages tab below.

    • What do I do if someone's written something nasty to me?

      Please alert a Moderator to personal insults or any form of bullying by clicking on the "Report" button. Even if an abusive message is sent privately, moderators at ASOS Fashion Finder can still intervene and take appropriate action.

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    Tagging content

    • What's a tag?

      Tags are a simple way of making content easy to navigate through. Just think of a tag as a keyword or a label that groups things together to make them easy to find. Tags are very useful to classify your outfits, looks and videos into trends or themes that relate to key editorial pieces and popular topics of conversation.

      If you tag your outfits and looks with relevant themes, it is possible they will be pulled into the key editorial pieces. You may even get the number one slot. It also means that your content will be found by more users; and the more people who see and like your creations the more points you'll earn in the long run. However, it is important to note that the tags should be relevant; it is counter-productive to tag your content with lots of meaningless tags which won't earn you any popularity points at all.

    • Where do I add tags to my content?

      You get the opportunity to add tags to outfits you created when you click save. Just choose from the drop down list and click on the tag you want to add. To remove it again just click the x beside the tag name.

      When you upload a look or add a video you can add tags at this stage.

      If you want to add or amend tags to existing content, you can do this by clicking the 'Edit Details' link on the main outfit or look page.

    • Can I create my own tags?

      You can't create a new tag. It is important that your content can be easily found by other users, and if there are too many tags or tags that are very similar to each other, this makes it more difficult for people to find things. Therefore the ASOS Fashion Finder team keeps control of the number of tags generated and ensures they are relevant to the types of themes that our users are currently searching for.

      You can suggest tags to us by clicking the Suggest a Tag link which generates an email. We will contact you when the new tag has been created and you can attach it to your creation.

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    Tips for getting your content noticed

    • Outfits

      • Create your outfit around a clear theme or idea – check out the current features or available tags to get some inspiration.
      • Give your outfit a title and a short description.
      • Use good quality product images and don't resize them to be too big so they become blurry.
      • Keep the content clean and uncluttered so that users can see the components of the outfit easily
      • Make sure some of your items are available to buy in the shop – the more useful your style suggestions are the more people will appreciate them.
      • Apply personal touches such as extra images you have uploaded that blend with the theme of your creation.
      • To upload extra images, go to your profile and click on ‘Favourites’ and ‘Upload an Item’. Follow the upload instructions and the image will appear in the outfit builder under ‘My Uploads’.
      • Tag your outfit with themes, celebrities, events or designer inspiration tags that represent what you have created.
      • Follow members in the community and make sure you vote and comment on other people's content. Giving your support back to members who admire your work helps to improve your own status.
      • Once you've published an outfit you can't change it, so if you're unsure you can always save it as a draft first and publish it later. However, you can change details such as the description and tags after publishing.
    • Looks

      • Upload photos of yourself to demonstrate your style credentials. The community loves to see street style images of other members. A profile of stylish looks will really boost your fashion credibility in the community.
      • Give your look a title and a description.
      • Tag your look with the appropriate trend tags. The best use of tags will give you more chance of appearing in popular trend editorials.
      • If you have uploaded a look of yourself or own the rights to the photograph tag the look as a ‘Members Own’.
      • Upload good quality images that are not too small – the largest size is 380 x 570 pixels and images become blurry if they have to be expanded too much. Please also note that the images are standard portrait format, so the uploader will automatically crop and resize your image to fit.
      • You can upload up to 5 looks a day. If you upload 5 make sure they are of you wearing different outfits and not just different poses to get more style credibility.
      • Add product to your look to make it shopable and therefore other members can recreate your look if they want to.
      • If you are a blogger, make sure you add your blog and Twitter URL onto your profile; ensuring members who like your style can visit your blog too.
      • If you have uploaded a look of a celebrity you admire, please make sure you tag it as ‘Celebrities & Promo shots’ and give credit to the site or photographer that you got the image from. We can't guarantee that this will prevent a copyright challenge, but it might help – people are usually more obliging if credit is given where credit is due.
      • Looks are not instantly visible online; they go through a moderation process first before they are published. The Fashion Finder team will try to get these up as quickly as possible, although this service only runs 9- 5.30pm GMT Monday to Friday. All looks uploaded outside of this time will be moderated at the next available time/
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    Competitions

    • How do I check the terms and conditions of a competition?

      See here for ASOS Fashion Finder’s general competition terms and conditions.

      Each competition’s terms and conditions will vary and may override those above, so we always suggest you read the terms and conditions of every competition you choose to enter.

    • I've won a competition, what happens now?

      If you win a competition a member of the ASOS Fashion Finder Team or ASOS commercial team will contact you regarding your prize within 5 working days of it being announced.

      If you have any questions about competitions please contact Fashion Finder Support.

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    Tips for Bloggers

    • I'm a blogger, how can I get involved in ASOS Fashion Finder

      If you’re a blogger there are lots of ways to promote your blog on ASOS Fashion Finder.

      Add your blog URL and Twitter URL to your profile. This will show on all your looks and outfits and will give your followers a useful link back to your blog.

      Add the ASOS Fashion Finder blogger widget to your blog. Click on the ‘Blog-Widgets’ tab on your profile, pick your design and copy and paste the link to your blog. Your ASOS Fashion Finder profile will be just a click away for your blog followers.

      Take part in editorial features. We continually run editorial features targeted specifically at bloggers in our community, such as Spotlight and the Blogger Style Challenge. Be sure to upload plenty of on-trend looks to be considered for these features.

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